Shipping Policy
Thank you for shopping at Orion Skin (orionskin.com.au). This Shipping Policy outlines our shipping and delivery practices to provide transparency and clarity regarding the shipment of your orders.
1. Processing Time:
- Orders are typically processed and shipped within 1-2 business days after payment confirmation, excluding weekends and holidays.
- Please allow additional processing time during peak seasons or promotional periods.
2. Shipping Methods and Costs:
- We offer various shipping methods, including standard and expedited options, at checkout.
- Shipping costs are calculated based on the destination and weight of the order. The shipping cost will be displayed at checkout before payment.
3. Delivery Timeframes:
- Delivery times vary depending on the shipping method selected and the destination.
- Estimated delivery times are provided at checkout and are based on typical shipping carrier timelines.
4. Order Tracking:
- Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
- You can track the status of your shipment using the provided tracking number through our website or the shipping carrier’s website.
5. Shipping Restrictions:
- We currently offer shipping within Australia only.
- We do not ship to PO boxes or international addresses.
6. Delivery Issues:
- In the event of delivery issues or delays caused by the shipping carrier, please contact us for assistance.
- Orion Skin is not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier.
7. Shipping Promotions:
- From time to time, we may offer free shipping promotions or discounted shipping rates. Any such promotions will be clearly communicated on our website.
Contact Us: If you have any questions or concerns about our Shipping Policy, please contact us at:
- Email: contact@orionskin.com.au
- Phone: +61497 800 022